Return and Refund Policy for Primrose Hill
Thank you for choosing Primrose Hill for your pet accessory needs. We are committed to ensuring your satisfaction. To facilitate a smooth return and refund process, please review the following guidelines:
30-Day Return Window
Primrose Hill offers a 30-day return period, allowing you to request a return within 30 days of receiving your purchase. To qualify for a return, the product must be in unused and undamaged condition, with all original tags and packaging intact.
Initiating a Return
To initiate a return, please contact us via email at support@taschenparadies.shop. Our team will provide you with return authorization and detailed instructions for shipping the item back to us. Please note that returns without prior approval will not be accepted.
Return Labels for Customers
- For Defective Products: We will provide a prepaid return label for defective items.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Return Period
Customers have a 30-day window to initiate a return from the date of receiving their products.
Accepted Product Conditions for Returns
We accept returns for products that are in new, unused condition.
Restocking Fee
Primrose Hill does not charge any restocking fees for returns.
Return Shipping Costs for Customers
- For Defective Products: Primrose Hill covers the cost of return shipping.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Damaged, Inaccurate Products, or Issues
Upon receiving your products, please inspect them carefully. If you discover any damage, inaccuracies, or issues, notify us promptly via email at support@taschenparadies.shop. We will work with you to resolve the problem efficiently.
Exchanges
Primrose Hill processes exchanges for damaged, inaccurate, or defective items. If you need to exchange a product, please contact us for further assistance.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
After receiving and inspecting your return, we will notify you regarding the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
CONTACT INFORMATION:
Hours: Monday – Saturday: 10:00 AM – 5:00 PM
Trade name: Primrose Hill
Phone number: +44 20 4549 8888
Email: support@taschenparadies.shop
Physical address: 132 Regent’s Park Rd, London NW1 8XL, United Kingdom